support

Strong blocking needs boring recovery.

FocusLatch will not be released as a real Mac blocker until unlock, recovery, and uninstall paths are tested. For now, support is focused on early access and alpha safety.

Early-access help

For founding access, checkout, refunds, or alpha updates, contact support@focuslatch.app. If the mailbox is not active yet, reply through the channel where you received the FocusLatch link.

Current product state

The public website is for validation and early access.
The CLI in the repository defaults to dry-run planning.
Fixture hosts-file apply/revert tests do not touch real `/etc/hosts`.
A signed production Mac helper is still pending.

Recovery principle

A focus blocker that cannot be safely recovered is not ready. The Mac alpha must document how to unlock, uninstall, restore network access, and recover from failed sessions before it is called production-ready.

Web issueSend the page URL, browser, and what you expected to happen.

Checkout issueSend the checkout email and approximate purchase time. Do not email full card details.

Mac alpha issueWait for the signed alpha instructions. Do not mutate system hosts files from copied commands.